Frequently Asked Questions

Here are some answers to questions our users ask.

General

Hydrate for Hope is a fundraiser that challenges you to drink more water in October and raise funds to support people affected by breast cancer. It helps you get healthy while also raising funds to make a difference.

Signing up for the Hydrate for Hope challenge is easy (and free)! Sign up here and follow the simple steps to create your personalized profile page where you can receive donations, post updates and find links to share your profile page to social media.

Your Hydrate for Hope fundraising will support National Breast Cancer Foundation (NBCF). NBCF provides services and support to women, no matter where they are on their breast cancer journey. You’ll be funding services such as mammograms, care packages, and retreats, as well as support groups and breast health education.

Participants

All Hydrate for Hope fundraising must be conducted through the Hydrate for Hope website to ensure your donors receive their tax receipts.

After signing up, you receive your own Hydrate for Hope profile page. This profile page has a unique URL (link) that you can share with family, friends and colleagues to encourage donations. On your profile page, people can donate using a valid credit card or PayPal through our secure payment form.

We also have several fundraising ideas to help you raise money.

While we encourage all donations to be made online, we realize this isn't always possible. To make a donation with cash or cheque, please follow the steps here.

Please remember:

Offline donations can take up to 3 weeks to appear on your online profile page once they have been received by NBCF.

Donor names or messages that are received with your offline donations are not published on your Hydrate for Hope profile.

Offline donations will appear as one total on your profile page, so we recommend sending in all offline donations towards the end of the month.

Once we have received and processed your donations, we will update your profile page to reflect the submitted offline donations. You will also receive an email letting you know that your offline donations have been added.

If you've forgotten your password, please click here.

Once you have entered your registered email address, you will be emailed a link to reset your password. Make sure you enter your password accurately as all passwords are case sensitive.

Your username is the email address you used during registration. Please email [email protected] if you cannot remember the email you registered with.

First, you will need to be signed up as an individual. Please sign up.

Once you have signed up, you can create or join a team from your profile page. On the left-hand column of the page, scroll down to ‘Join a Team’ and you can select ‘Create a Team’ or ‘Find a Team’ to join.

For a step-by-step process, please visit this page.

Absolutely! When signing up, check the box, “I don't live in USA.”

Donors

Receipts will be emailed to donors. Please ensure you enter your correct email when donating. If you do not receive it, please check your spam filter or contact [email protected].

National Breast Cancer Foundation, Inc. is a 501(c)3 tax-exempt organization and your donation is tax-deductible within the guidelines of U.S. law. To claim a donation as a deduction on your U.S. taxes, please keep your email donation receipt as your official record. We'll send it to you upon successful completion of your donation.

Donations will remain open until the end of December.

Please ensure all online and offline donations have been made by December 30, 2024.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay for online donations.

For offline donations, we accept cash and cheques.

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process. Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 128 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Teams

To create a team, you first need to be signed up to Hydrate for Hope as an individual participant.

Once you’ve created your own profile, click the button on your profile page that says ‘Create a team and invite friends’ under the JOIN A TEAM box.

If this is a team for your workplace, select ‘Yes’ to ‘Is this a team for your workplace?’ Include your organisation name then click ‘Create Team’.

If your team is for friends and family, check ‘No’ when asked ‘Is this team for your workplace?’ then click ‘Create Team’.

You will be prompted to invite team members once you’ve created your team profile. Note that you must be signed up as an individual participant to be able to create a team.

After checking on the ‘Invite team members’ button, you will see a link to your team page to share under the ‘JOIN MY TEAM’ tab. Copy this link and share this with your friends, family or workmates.

When your friends, family or workmates click on the link, they will need to sign themselves up as an individual participant first. They will then be automatically added to your team.

If they are already signed up, they will need to log in and then they will be automatically added to your team.

The easiest way to join a team is via the unique team URL, which is located on the team profile page.

You can also search for the team under ‘JOIN A TEAM’. Once you have found your team, then select ‘Join Team’.

You can search for a team by name under ‘JOIN A TEAM’ on your individual profile page. You can also search for a team by name on the home page using the search function on the top right ‘Find a fundraiser or team’.

Some teams are set to private which means the team leader needs to accept your request before being able to join a team. Email us at [email protected] and we’ll send a friendly reminder to your team leader.

Organization level teams are created by the Hydrate for Hope team when you have two or more workplace teams. Please get in touch with us at [email protected] and we can set this up.

To become a workplace team, you need to select ‘Yes’ when asked ‘Is this a team for your workplace?’ when creating a team. If you need help, contact us via email at [email protected]